Thirteen Housing partnered with Allcroft Associates to appoint a Head of Repairs and a Head of Empty Homes, two critical leadership roles ensuring the effective delivery of maintenance services and the timely turnaround of void properties. These appointments were essential in enhancing operational efficiency, improving service quality, and maximising asset performance across the organisation.

The search focused on senior leaders with extensive experience in housing repairs, property maintenance, and asset management. Key priorities included strong leadership capabilities, a track record of delivering service improvements, and the ability to engage effectively with stakeholders. While initially targeting candidates from within the housing sector, the search was broadened to include professionals with expertise in facilities management and large-scale operational leadership to ensure a robust and diverse talent pool.

Allcroft Associates conducted a rigorous and proactive search, identifying high-calibre candidates with a proven ability to drive efficiency, implement service enhancements, and lead teams through change. The appointed Head of Repairs brings extensive experience in maintenance strategy and operational leadership, ensuring high-quality and responsive repair services. The Head of Empty Homes, with a strong background in void management and process optimisation, will play a key role in reducing turnaround times and maximising asset utilisation.

Through these strategic appointments, Thirteen Housing has strengthened its leadership team, enhancing its ability to deliver high-quality housing services and ensuring long-term operational excellence.

“Allcroft Associates delivered an outstanding executive search process for our Head of Repairs and Head of Empty Homes roles. Their deep understanding of the housing sector, combined with a proactive and targeted approach, ensured we secured two exceptional leaders. Jim took the time to understand our needs, provided valuable market insight, and presented a strong shortlist of candidates. Their professionalism, expertise, and commitment to finding the right fit were evident throughout. These appointments will have a significant impact on our service delivery, and we’re grateful for their support.”

— David Ripley, Executive Director of Customer Service, Thirteen Housing